Privacy Policy

 for Le Labo Fragrances

This Privacy Policy (“Policy”) explains how Le Labo Fragrances (“we,” “us,” or “our”) collects, uses, stores, and protects personal information you provide when accessing or using our website at leelabofragrances.com (the “Website”) or purchasing our products (e.g., personalized perfumes, candles, shampoo, lotion). By using the Website or engaging with our services, you agree to the collection and use of your information as described in this Policy.

1. Information We Collect

We only collect information necessary to fulfill the purposes outlined below, which falls into two main categories:

1.1 Personal Identifiable Information (PII)

This is information that can be used to identify you individually, which you provide voluntarily when interacting with our Website:
  • Order & Shipping Details: Name, shipping address, billing address (if different), phone number (optional, for delivery updates), and email address (used for order confirmations, tracking, and customer support).
  • Payment Information: Credit/debit card details, bank account information, or other payment method data—note: we do not store full payment details; this information is processed securely by our third-party payment service providers (e.g., payment gateways) in compliance with industry standards.
  • Account Information: If you create an account on our Website, we collect your chosen username, password (encrypted for security), and any preferences you save (e.g., favorite scents, shipping defaults).

1.2 Non-Personal Identifiable Information

This is data that cannot be used to identify you individually, collected automatically when you use the Website:
  • Browsing Data: Pages you visit on the Website, time spent on each page, links clicked, and the date/time of your visit.
  • Device & Technical Data: Type of device (e.g., smartphone, laptop), operating system, browser type, IP address (to approximate location for service optimization), and internet service provider.
  • Usage Analytics: How you interact with our products (e.g., product views, search queries) to help us improve the Website’s functionality and user experience.

2. How We Use Your Information

We use the information we collect for specific, legitimate purposes that align with our business and your needs:
  1. Process & Fulfill Orders: Verify your order details, arrange shipping (using your address), process payments, and send order confirmations, tracking updates, or refund notifications via email.
  2. Provide Customer Support: Respond to your inquiries, resolve issues (e.g., order delays, return requests), and assist with product questions—using your contact information to communicate with you.
  3. Improve Our Services: Analyze browsing and usage data to enhance the Website’s design, optimize product offerings (e.g., expanding popular scent lines), and fix technical errors.
  4. Ensure Security: Protect against fraudulent activities (e.g., unauthorized orders), secure user accounts, and maintain the safety of our Website and services.
  5. Communicate Important Updates: Share necessary information about changes to our services (e.g., shipping policies) or legal updates related to your use of the Website—we do not send unsolicited marketing communications without your consent.

3. Information Sharing & Disclosure

We never sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in the following limited circumstances:
  • Third-Party Service Providers: We work with trusted partners to fulfill specific tasks, such as:
    • Payment processors (to securely handle payment transactions);
    • Shipping carriers (to deliver your orders using your address);
    • IT service providers (to maintain Website functionality and data security).

      These partners are required to comply with this Policy and protect your information—they cannot use your data for any purpose outside their work with us.
  • Legal Requirements: We may disclose your information if required by law (e.g., court order, subpoena) or to protect our legal rights, safety, or the safety of our users and the public.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse:
  • Encrypting sensitive data (e.g., payment information, account passwords) using industry-standard security technologies.
  • Restricting access to personal information to only authorized team members who need it to perform their roles.
  • Regularly updating our security systems and testing for vulnerabilities to prevent data breaches.
While we strive to keep your information secure, no method of data transmission or storage is 100% foolproof. We cannot guarantee absolute security, but we commit to addressing any security incidents promptly and transparently.

5. Your Rights Regarding Your Information

You have the right to control your personal information, and we make it easy to exercise these rights:
  • Access Your Information: Request a copy of the personal information we hold about you (e.g., order history, account details).
  • Correct Inaccuracies: Update or correct any incorrect or outdated information (e.g., changing your shipping address in your account).
  • Delete Your Information: Request the deletion of your personal information (except for data we are required to keep by law, such as order records for tax purposes).
  • Opt-Out of Communications: If you ever receive marketing-related messages (with your prior consent), you can unsubscribe or opt out at any time via the “unsubscribe” link in emails or by contacting us directly.
To exercise any of these rights, please contact us using the details in Section 7.

6. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) and similar tracking technologies to enhance your Website experience:
  • Necessary Cookies: Enable basic Website functions (e.g., remembering your cart items, keeping you logged in to your account).
  • Analytics Cookies: Collect data on how you use the Website to improve performance (e.g., identifying pages with high bounce rates).
You can manage or disable cookies through your browser settings (note: disabling necessary cookies may limit your ability to use certain Website features, such as placing orders).

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we update the Policy, we will post the revised version on the Website. Your continued use of the Website after the revised Policy is posted constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

8. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please reach out to us:
  • Email: service@leelabofragrances.com
  • Address: 2203 West 24th Street, Los Angeles California 90018 United States
  • Website: leelabofragrances.com