Terms of Use

 for Le Labo Fragrances

These Terms of Use (“Terms”) govern your access to and use of the Le Labo Fragrances website (the “Website”) at leelabofragrances.com, as well as the products and services offered through the Website—including personalized perfumes, candles, shampoo, lotion, and signature scents for women and men (collectively, “Services”). By accessing, browsing, or using the Website or Services, you (“you” or “User”) agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Website or Services.

1. Website & Service Overview

Le Labo Fragrances (“we,” “us,” or “our”) operates the Website to provide Users with access to and purchase of fine, niche fragrances and related personal care products. Key details about our Services include:
  • All transactions on the Website are conducted in United States Dollars (USD).
  • Free standard shipping applies to all orders (no minimum purchase required; no additional shipping fees will be charged).
  • After an order is confirmed, we process and ship items within 1–3 business days; estimated delivery time from shipment is 6–12 business days.
  • We do not offer expedited shipping services at this time.

2. User Conduct Requirements

To ensure a safe, fair, and functional experience for all Users, you agree to comply with the following rules when using the Website or Services:
  • Provide accurate, current, and complete information when creating an account (if applicable) or placing an order (e.g., shipping address, contact details, payment information).
  • Use the Website only for lawful purposes—you may not use it to submit fraudulent orders, share misleading information, or engage in activities that violate applicable laws or harm other Users, us, or third parties.
  • Do not access, modify, or interfere with the Website’s technical infrastructure (e.g., servers, databases, code) or attempt to bypass security measures (e.g., hacking, phishing) without our explicit written permission.
  • Do not copy, distribute, or repost content from the Website (e.g., product images, descriptions, logos) without our prior written consent.

3. Order Placement & Fulfillment

Your use of the Website to place orders is subject to the following:
  • Order Acknowledgment: When you submit an order, you will receive an automated email confirming we have received your request. This acknowledgment does not constitute order acceptance—we reserve the right to confirm or decline orders (e.g., due to inventory shortages, pricing errors, or suspected fraud).
  • Order Acceptance: An order is officially accepted only when we send a separate “Order Confirmation” email (with shipping details) or dispatch the ordered products, whichever occurs first.
  • Fulfillment: We will fulfill accepted orders in line with the shipping timeline outlined in Section 1 (1–3 business days processing, 6–12 business days delivery). We are not liable for delays caused by factors beyond our control (e.g., carrier delays, address errors provided by you).

4. Return & Refund Policy

Our return and refund terms, which apply to all purchases, are as follows:
  • You may return unused, undamaged products (in their original packaging) for a refund within 60 days of delivery.
  • To initiate a return, contact our customer service team (see Section 9) with your order number and reason for return.
  • Once we receive and verify the returned products meet eligibility requirements, we will process your refund within 5–10 business days. Refunds are issued to the original payment method in USD.

5. Intellectual Property

All content on the Website—including trademarks, logos, product names, images, text, design elements, and scent formulations (collectively, “Intellectual Property”)—is owned by or licensed exclusively to Le Labo Fragrances. You may not use, reproduce, modify, or distribute any Intellectual Property for commercial or non-commercial purposes without our prior written consent. Unauthorized use of our Intellectual Property may violate copyright, trademark, or other applicable laws.

6. Limitation of Liability

To the fullest extent permitted by law:
  • We are not liable for indirect, incidental, special, or consequential damages arising from your use of the Website or Services (e.g., lost profits, inconvenience, or damage from delayed deliveries).
  • Our total liability for any claim related to the Website or Services will not exceed the total amount you paid for the specific product or service that gave rise to the claim.
  • We do not guarantee the Website will be error-free, uninterrupted, or free of viruses. We are not liable for damages caused by technical issues (e.g., website outages, slow loading) or third-party disruptions.

7. Modifications to These Terms

We may update or revise these Terms from time to time to reflect changes in our business practices, Services, or industry standards. When we make changes, we will post the revised Terms on the Website. Your continued use of the Website or Services after the revised Terms are posted constitutes your acceptance of the updated terms. We encourage you to review these Terms periodically.

8. Termination

We reserve the right to terminate or suspend your access to the Website or Services at our discretion, without prior notice, if you violate these Terms (e.g., fraudulent activity, unauthorized use of Intellectual Property) or engage in conduct that harms our business or other Users. Upon termination, you must cease all use of the Website and Services.

9. Contact Information

For questions, concerns, or assistance related to these Terms, the Website, or Services, please contact us:
  • Email: service@leelabofragrances.com
  • Address: 2203 West 24th Street, Los Angeles California 90018 United States
  • Website: