This Shipping Policy outlines the terms and conditions for the processing, delivery, and shipping of products purchased through Le Labo Fragrances’ website at
leelabofragrances.com (including personalized perfumes, candles, shampoo, lotion, and signature scents for women and men). By placing an order on our website, you agree to the shipping terms outlined below.
Our shipping services apply to all orders placed through
leelabofragrances.com, with no restrictions on delivery locations (consistent with our standard delivery timeline outlined in Section 2). All transactions and shipping-related costs (where applicable) are calculated in
United States Dollars (USD).
After your order is confirmed (via our “Order Confirmation” email), we will process and prepare your products for shipment within 1–3 business days. Processing time may be slightly extended during high-demand periods (e.g., holidays), but we will notify you via email if any delays occur.
Once your order ships, the estimated delivery time is 6–12 business days from the date of shipment. This timeline reflects standard shipping, and we do not offer expedited or priority shipping options at this time.
Delivery times are estimates only and may be affected by factors beyond our control (e.g., customs processing, carrier delays, inclement weather, or address inaccuracies). We are not liable for delays caused by these external factors.
Le Labo Fragrances offers free standard shipping on all orders—no minimum purchase amount is required, and no additional shipping fees will be added at checkout. This free shipping benefit applies to all products and delivery locations, with no exceptions.
You are responsible for providing a complete, accurate, and deliverable shipping address (including street name, apartment/unit number, city, state, zip code, and country) during checkout. Incomplete or incorrect address information may result in:
- Delayed delivery
- Misdelivered packages
- Returned packages (to our warehouse)
If you need to update your shipping address after placing an order, contact our customer service team immediately (see Section 6). We can only modify the address if your order has not yet been shipped—once shipment is confirmed, we cannot adjust the delivery address.
If a package is returned to us due to an undeliverable address (e.g., missing unit number, incorrect zip code), we will notify you via email. You may choose to:
- Provide a corrected address for re-shipping (no additional shipping fees will apply), or
- Request a full refund (processed in line with our Refund Policy, typically 5–10 business days after we receive the returned package).
Once your order ships, we will send a “Shipment Confirmation” email to the address you provided during checkout. This email will include a unique tracking number and a link to the shipping carrier’s website, where you can monitor the status of your delivery in real time.
If you do not receive a tracking number within 4 business days of your Order Confirmation, or if tracking information is unavailable/incorrect, contact our customer service team for assistance.
For questions about your order’s shipping status, address changes, missing packages, or other shipping-related concerns, reach out to our team via:
-
Email: service@leelabofragrances.com
-
Mailing Address: Le Labo Fragrances, 2203 West 24th Street, Los Angeles California 90018 United States
-
Website: leelabofragrances.com
We aim to respond to shipping inquiries promptly and help resolve any issues to ensure your order arrives as expected.
