for Le Labo Fragrances

1. Eligibility for Returns & Refunds

• Timeframe: The request for return must be initiated within 60 days of the date you receive the product.
• Product Condition: Products must be unused, undamaged, and in their original packaging (including tags, labels, and any included accessories). Products that show signs of use (e.g., opened perfume bottles, used lotion, or damaged packaging) will not be eligible for a refund.
• Personalized Products: Personalized perfumes or custom-labeled items are eligible for a refund only if the personalization contains an error caused by Le Labo Fragrances (e.g., incorrect name spelling, wrong scent customization). Returns for “change of mind” on personalized products will not be accepted.
• Defective/Damaged Products: If you receive a product that is defective, damaged, or different from what you ordered (e.g., wrong scent, incorrect size), please contact us immediately—these issues will be resolved with a full refund or replacement (at your choice), with no additional costs to you.

2. How to Initiate a Return

1. Contact Customer Support: Before shipping any products back, email our customer service team at service@leelabofragrances.com with the following information:
   • Your order number (found in your order confirmation email).
   • The name and quantity of the product(s) you wish to return.
   • The reason for the return (e.g., “change of mind,” “defective item,” “wrong product”).
   • For defective or damaged items: Attach clear photos of the product and its packaging to help us assess the issue.
2. Receive Return Authorization (RA): Once we review your request and confirm eligibility, we will send you an RA number and a pre-addressed return shipping label (if the return is due to our error, e.g., defective item). For returns due to “change of mind,” you may be responsible for covering return shipping costs (standard shipping fees will apply, and we do not reimburse for expedited return shipping).
3. Ship the Product Back: Package the eligible product(s) securely, include the RA number on the outside of the package, and ship it to our physical address (listed in Section 5). We recommend using a trackable shipping service to ensure the package is delivered safely—Le Labo Fragrances is not liable for lost or misplaced return shipments.

3. Refund Processing

• Inspection of Returned Products: Once we receive your returned package, our team will inspect the product(s) to confirm they meet the eligibility criteria (unused, undamaged, original packaging).
• Refund Timeline: If the return is approved, we will process your refund within 5–10 business days of inspection.
• Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card) and will be in United States Dollars (USD). The time it takes for the refund to appear in your account depends on your payment provider’s processing times (typically 3–7 business days for credit cards, but may vary).
• Non-Refundable Items: Shipping costs for “change of mind” returns (if applicable) are non-refundable. We do not issue refunds for gift cards or promotional codes.

4. Exceptions & Special Cases

• Lost/Undelivered Orders: If your order is marked as “delivered” by the shipping carrier but you have not received it, contact us within 7 days of the delivery date. We will work with the carrier to investigate; if the package cannot be located, we will issue a full refund or send a replacement (at your choice).
• Cancelled Orders: If you wish to cancel an order, contact us immediately—we can only cancel orders that have not yet been processed or shipped. If the order has already been shipped, you will need to follow the return process outlined in Section 2 once you receive the product.

5. Contact Us for Return/Refund Help

• Email: service@leelabofragrances.com
• Mailing Address: Le Labo Fragrances, 2203 West 24th Street, Los Angeles California 90018 United States
• Website: leelabofragrances.com